Privacy Policy

1. Introduction and Scope

Cayenne Smart Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you visit our website, use our AI-powered automation services (the "Services"), or otherwise interact with us.

This policy applies to the Personal Information we process as a data controller. This includes information we collect for our own purposes, such as when you create an account, browse our website, or communicate with us for marketing or sales purposes.

Important Note on Our Role as a Data Processor: This Privacy Policy does not apply to the data you or your business upload, create, or process within our Services for your own purposes (e.g., information about your own customers). In these situations, you are the data controller, and we act as a data processor on your behalf. Our obligations as a data processor are governed by our Data Processing Addendum (DPA), which is part of our Terms of Service.

Please read this Privacy Policy carefully. By accessing or using our Services as a controller, you agree to the terms of this policy.

2. Information We Collect

We collect Personal Information from various sources:

•Directly from you: When you create an account, subscribe to our newsletter, make a purchase, or contact us, we may ask for your name, contact details (email, phone), billing information, and account credentials.

•From third parties: We may receive information from marketing partners, social media platforms, data vendors, and public databases. This can include your name, professional information, and contact details.

•Automatically through our Services: When you use our Services, we automatically collect technical information such as your IP address, device type, browser information, and usage data through cookies and similar technologies. For more details, please see our separate Cookie Policy.

3. How We Use Your Information

We use the Personal Information we collect for the following purposes:

•Service Functionality and Development: To provide, maintain, personalize, and improve our Services. This includes diagnosing server problems, providing security features, and analyzing usage trends to develop new features.

•To Provide AI Features: Certain features of our Services leverage artificial intelligence (AI) to enhance performance. We use your data to provide these services directly to you. We do not use your Personal Information or the data you process within our services to train generalized, public AI models. We work with specialized AI sub-processors, and our instructions limit their use of your data to the provision of the specific service you are using.

•Customer Support: To respond to your inquiries and provide support for the Services.

•Business Operations: For accounting, auditing, billing, and other internal business functions.

•Communications: To send you administrative messages, security alerts, marketing materials, and newsletters, in accordance with your communication preferences.

•Security and Fraud Prevention: To protect our Services, monitor for fraudulent activity, and ensure cybersecurity.

•Advertising and Marketing: To provide personalized content, promotional offers, and to measure the effectiveness of our marketing campaigns.

•Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (for EEA, UK, and Swiss Users)

If you are in the European Economic Area (EEA), the UK, or Switzerland, our legal basis for processing your Personal Information is as follows:

•Performance of a Contract: We process your data to fulfill our contractual obligations to you when you subscribe to our Services.

•Consent: We may process your data for specific purposes if you have given us your explicit consent.

•Legitimate Interests: We process data for our legitimate interests, such as for administrative purposes, direct marketing, product improvement, and fraud prevention, provided these interests are not overridden by your data protection rights.

•Legal Obligation: We may process your data to comply with a legal or regulatory requirement.

5. Data Security

We implement and maintain reasonable and appropriate administrative, technical, and organizational security measures to protect your Personal Information from loss, destruction, and unauthorized access, alteration, or disclosure. However, no system can be guaranteed to be 100% secure.

6. When We Share Your Information

We may share your Personal Information with the following categories of third parties:

•Affiliates and Subsidiaries: With our corporate affiliates for purposes consistent with this policy.

•Service Providers: With our vendors and suppliers who provide services on our behalf, such as payment processing, website hosting, data analysis, and IT services.

•Partners: With marketing and technology partners for joint promotions or product integrations.

•For Advertising: With third-party advertising partners to deliver personalized ads and measure campaign effectiveness.

•For Legal Reasons: To comply with lawful requests from public authorities, such as in response to a subpoena or court order.

•Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business.

•With Your Consent: To any other third party with your prior consent.

7. Data Retention

We retain your Personal Information for as long as is reasonably necessary to fulfill the purposes for which it was collected, including for legal, regulatory, accounting, or reporting requirements. In some cases, we may anonymize your data for research or statistical purposes and use it indefinitely.

8. Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect Personal Information from children under 16. If you become aware that a child has provided us with Personal Information, please contact us immediately.

9. Your Legal Rights

Depending on your location, you may have certain rights regarding your Personal Information. To exercise any of these rights, please contact us at [email protected].

For Residents of the EEA, UK, and Switzerland:

•Right to Access, Correct, or Delete: You can request access to, correction of, or deletion of your Personal Information.

•Right to Object and Restrict Processing: You can object to our processing of your data or ask us to restrict it.

•Right to Data Portability: You can request a copy of your data in a machine-readable format.

•Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

•Right to Complain: You have the right to lodge a complaint with your local data protection authority.

For Residents of the U.S. (California, Colorado, Virginia, etc.):

•Right to Know and Access: You can request to know what Personal Information we collect, use, and disclose.

•Right to Delete: You can request the deletion of your Personal Information.

•Right to Opt-Out of Sale/Sharing: We do not sell your Personal Information for monetary value. However, some laws define "sale" or "sharing" broadly to include advertising practices. You can opt out of this by using the "Do Not Sell or Share My Personal Information" link on our website.

•Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

•Authorized Agent: You may designate an authorized agent to make a request on your behalf.

For Residents of Australia and Canada:

•You have rights to access and correct your Personal Information and to complain about breaches of your privacy. Please contact us to exercise these rights.

10. International Data Transfers

Cayenne Smart Solutions is headquartered in the United States. Your Personal Information may be transferred to and processed in countries other than your own, including the United States. We ensure that such transfers comply with applicable laws by using appropriate safeguards, such as Standard Contractual Clauses or by relying on the Data Privacy Framework (DPF) for transfers to the U.S.

11. Data Privacy Framework (DPF)

Cayenne Smart Solutions complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. We have certified our adherence to the DPF Principles. To learn more, please visit the Data Privacy Framework website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

•By Email: [email protected]

•By Mail: Cayenne Smart Solutions ATTN: Legal Department 500 Breaux Road